General Details
At Alpha Automation, we offer an immediate dispatch service which means your order will typically be dispatched same business day providing payment is made before 10 AM, this excludes all public holidays.
If an item is not available it will always be marked as out of stock and you will be unable to purchase this is to ease confusion or frustrations in the order process.
If you wish to place a backorder this can always be arranged by sending an email to sales@alphaautomation.com.au.
We use common carriers such as Australia Post, TNT, Allied Express, TNT, Aramex (formerly Fastway) and couriers please, or any other appropriate carrier based on the size of goods and the delivery destinations.
Expected delivery times range from within one business day up to a week but at times can take longer due to the demand on freight handlers and couriers services. We do our utmost to reduce the waiting time as much as possible using our immediate dispatch system.
General Delivery Times
VIC/NSW: 1-3 Business Days
SA/TAS: 3-5 Business Days
QLD: 3-7 Business Days
WA/NT: 5-10 Business Days
Free Delivery*
Free Delivery is only valid for items that do not fall under a bulky item shipping method, bulky items are quoted on a case by case scenario.
Free Delivery* is occasionally unable to be honored in cases of the shipping cost being excessive. We will let you know when such an issue arises. This is typically remote parts of the country.
Free Delivery* in all cases requires a phyisical address due to size and weight of goods where post office/PO Box may not be plausible.
Free Delivery* is not available for WA, NT and Islands surrounding Australia, delivery to these parts defaults to a shared delivery or cancellation. We will let you know if a cancellation issue arises and discuss options.
Bulky Items
Bulky items courier pricing includes delivery to the nominated address curbside, unless specified a commercial property or otherwise the charged fees are based on domestic hand unload scenario requiring the recipient or a nominated party to assist the driver. Hiab delivery (crane) is also available at an additional cost to the recipient.