Understanding Warranty

All products are covered by a warranty for normal and intended use following the installation guidelines. Warranty does not extend to improper use, poor or improper installations, errors in wirings and connections, errors resulting in a failure after a period of time.

Every product sold has relevant documentation (manuals) and often videos associated on the products page under the tabs Manuals/Videos. The manual should be read prior to your purchase to ensure your installation conforms to the guidelines. If no manual is available online please request a copy first.

The product warranty does not cover out of guidelines use, natural or other disasters, abnormal weather conditions, damage incurred in shipping or handling, damage caused by disaster such as fire, flood, wind, earthquake, lightning, excessive voltage, mechanical shock, water damage, damage caused by unauthorized attachment, alterations, modifications, or foreign objects, damage caused by peripherals (unless such peripherals were formally listed as compatible or advised in writing), defects caused by failure to provide a suitable installation environment for the products, damage caused by usage of the products for purpose other than those for which it was designed, damage from improper maintenance, damage arising out of any other abuse, mishandling, and improper application of the products.

Under no circumstances shall we be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal theory. Such damages include, loss of profits, loss of the product or any associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, down time, purchaser's time, the claims of third parties, including customers, and injury to property.

Differentiations

The product must be installed for normal and intend use to the manufacturer’s guidelines in the provided installation manuals or videos. If there is an unknown or differentiation required from the typical guidelines outlined this must be formally acknowledged in writing (email) to be an acceptable solution.

Wind Resistance (Swing Gates)

In no form is it suggested an operator can push through wind resistance unless strictly expressed in writing. The selection of high thrust operators is limited to AXO model operators, Any and all high wind resistance applications should be discussed and appraised prior to purchasing.

Rising Gates and Tilting Gates (Swing Gates)

Unless strictly express any product sold should not be considered to be suitable for a rising gate. There are multiple factors to consider when installing an automation for a rising gate and until expressed in writing for formal approval for use of an AXO or RAPTOR operator.

Gear Rack Breakage

in extreme cases sliding gate gear rack can be broken from poor installation, poor alignment or Accidents. This item is a sacrificial part to the system designed to break as opposed to breaking the internal mechanicals within the sliding gate operator.

Warranty for Batteries and Control Boards

Warranty for batteries is provided by the individual battery manufacturers. Warranty for batteries is heavily enforced by the said parties. Warranty on batteries is void on batteries if the installation is not within the correct standard as outlined in the installation manual.

Two common points that will automatically void warranty:

1. Sliding gates limit switch strikers not set correctly, crashing into posts, catchers, stoppers at the end of each cycle creates an overload event. This overload event spikes the current draw from both batteries. This leads to premature failure of batteries, solar regulator, gate controller and potentially DC motor.

2. Non-calibrated gate swing or sliding gate systems not slowing down at the end of each cycle create an overload event. This overload event spikes the current draw from both batteries. This leads to premature failure of batteries, solar regulator, gate controller and potentially DC motor.

One-Year, Two-Year and Three-Year Warranties

Warranty terms are Back to Base (Melbourne). Manufacturers warranty covers your equipment and components for a period of One/Two/Three years against faults and manufacturing defect with the exclusion of consumables (see below). This is limited and excludes issues arising from poor or improper installation, negligence, accidents, unsupported aftermarket accessories, natural disaster, lightning strikes, power surges, insect damage or use outside of its intended purpose and consumables.

It should be considered all items are sold with a one year back to base warranty with the exception of as follows:

Two Years Warranty Period ZLX24 Control Boards BKV Operators AXO Actuators

Three Years Warranty Period Viper Actuators, Raptor Articulating Operators, Apache Articulating Operators, Premier SW24 Control board ONLY when used with Viper, Raptor or Apache Gate Motors

Consumables carry a One year warranty. Consumables specifically relates to Remotes, batteries, Gear Rack and other items subject to wear and tear. Warranty is not covered for a period greater than twelve months (one year) for consumable items.

Procedure for claiming warranty: If an item is not working or working but not correctly operating it MUST first be diagnosed by our technical team to confirm fault or adjust settings to rectify faulty, in such a scenario only once the technical support person confirms fault can it become authorized as a warranty return to base, only then can a Authorization Number be provided which is mandatory to submit a claim. To complete the authorization photographs or Videos of the fault , installation or other may be required. If the required information cannot be provided it will affect the ability to proceed with the claim.

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